Refund policy

 

Returns

We want you to love what you ordered from Pearl Leopard Co.! We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unworn, unused, unwashed, and in the same condition in which you received it, with original tags and packaging when applicable. Proof of purchase is required.

To request a return, please contact us at nicole@pearlleopardco.com with your order number and reason for the return.

Please do not send an item back without contacting us first. Because our products may ship from different fulfillment locations, the correct return instructions and return address will be provided after your return request has been approved. Items returned without authorization may not be accepted.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damages & Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible at nicole@pearlleopardco.com. Please include your order number and photos of the item so we can help make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including final-sale or clearance merchandise, gift cards, personalized or custom items, and items that have been worn, washed, altered, or damaged after delivery.

For hygiene reasons, certain intimate or personal-use items may also be non-returnable. Any item that is not eligible for return will be identified on its product page when applicable.

Exchanges

Because inventory can change quickly, we do not guarantee direct exchanges. The fastest way to get a different size or style is to request a return for the original item and place a new order for the item you want.

Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card company may require additional time for the refund to appear.

If more than 15 business days have passed since your refund was approved, please contact us at nicole@pearlleopardco.com.