Shipping policy
SHIPPING POLICY
Thank you for shopping with Pearl Leopard Co.! We want to make getting your order as easy as possible. Please review our shipping information below.
ORDER PROCESSING
Orders begin processing after payment has been successfully completed. Processing times may vary depending on the item and fulfillment location. Please note that processing time is separate from shipping/transit time.
SHIPPING & DELIVERY
Delivery times vary depending on the item, shipping destination, carrier, and fulfillment location. Any delivery dates or timeframes provided at checkout are estimates and are not guaranteed.
Some Pearl Leopard Co. items may ship directly from one of our trusted fulfillment partners. Because products may be fulfilled from different locations, items purchased in the same order may arrive in separate packages and at different times. You will not be charged additional shipping solely because an order is shipped in multiple packages.
SHIPPING COSTS
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.
TRACKING
When tracking information is available, it will be sent to the email address provided with your order. Please allow time for the carrier to update tracking information after your shipping confirmation is sent.
DELAYS
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside of our control, including carrier delays, severe weather, holidays, or other unexpected disruptions.
INCORRECT SHIPPING INFORMATION
Please carefully review your shipping address before submitting your order. If you notice an error, contact us as soon as possible at nicole@pearlleopardco.com. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
Customers may be responsible for additional shipping costs if an order is returned due to an incorrect or incomplete address provided at checkout.
LOST, STOLEN, OR DAMAGED PACKAGES
If your tracking information shows a package as delivered but you cannot locate it, please check around the delivery location and with household members or neighbors and contact the shipping carrier.
If your order arrives damaged or you receive an incorrect item, please contact us promptly at nicole@pearlleopardco.com with your order number and photos of the item/package so we can help resolve the issue.
QUESTIONS
If you have questions about your order or shipping, please contact us at:
Pearl Leopard Co.
nicole@pearlleopardco.com